100% Satisfaction Guarantee
Effective Date: 7-7-2025
Our Promise
At AZ Elite Detailing, we stand behind every service. If you’re not satisfied with the results, we’ll make it right—fast, fair, and with no hidden hoops.
Guarantee Coverage
- Applies to all detailing services performed by our team.
- Includes workmanship issues such as missed spots, incomplete cleaning, or overlooked interior/exterior areas.
- Excludes results that vary by nature (pet hair removal, deep stains, heavy oxidation, or odor treatments).
How It Works
- If you’re unhappy with your service, notify us within 7 days of your appointment.
- We’ll schedule a free re-detail of the affected area(s)—one visit at no extra cost.
- Refunds are not offered (consistent with our Terms of Service).
What’s Not Covered
- Pre-existing vehicle damage, normal wear, or defects beyond cosmetic detailing.
- Issues arising from new dirt, spills, weather, or mechanical/tint problems after service.
- Results of specialized treatments (paint correction, ceramic coating, deep stain/odor removal) where outcomes naturally vary.
Liability Disclaimer
While we strive for perfection, some results may vary. As stated in our Terms of Service, our liability for any claim—including negligence—is capped at the amount you paid for the affected service. We are not liable for pre-existing damage or issues outside detailing.
How to Request a Fix
- Contact us within 7 days of your appointment.
- Email: info@azelitedetailing.com
- Phone/Text: (602) 784-8580
- Include your name, service date, location, and photos of the concern.
- Our team will respond within 1 business day to schedule your free re-detail.
Privacy & Data Use
When you submit a guarantee request, we may collect your name, phone, email, booking details, and photos. This information is used only to verify your claim and schedule service. It is handled in accordance with our Privacy Policy and is never sold or shared beyond necessary service providers.
Quick FAQ
| Question | Answer |
| How long do I have to request a redo? | You must notify us within 7 days of your appointment. |
| Do you offer refunds? | No. Our policy is one free re-detail visit if you’re dissatisfied. |
| What if it rains or gets dirty right after service? | We cannot cover new weather or use-related dirt. Only workmanship issues are covered. |
| Do premium add-ons (ceramic coating, paint correction) have a guarantee? | Yes, workmanship is covered, but outcomes vary. We’ll always re-address workmanship concerns, but no results can be guaranteed for permanent defects. |
Contact
AZ Elite Detailing
2542 E Oxford Ct, Gilbert, AZ 85295
Phone: (602) 784-8580
Email: info@azelitedetailing.com